Frequently Asked Questions

How can I place an order?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Follow the checkout process, providing your shipping information and payment details. Once the order is confirmed, you will receive a confirmation email.
Can I modify or cancel my order after it's been placed?

We process orders quickly to ensure prompt delivery. Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase.
What payment methods do you accept?

We accept UPI, Debit Cards, Credit cards, PayPal etc. Your payment information is secure, and we do not store your payment details.
How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number through the carrier's website
What is your return policy?

Please refer to our Return policy for information on our return and exchange policies.
How do I determine the right size?

Check our size chart to find the best fit for you. If you have specific questions about sizing, feel free to contact our customer support team at help@snkycat.com .
Do you ship internationally?

No, unfortunately we don't ship internationally right now. Please refer to our shipping policy for details on shipping rates and estimated delivery times.
How do I contact customer support?

You can reach our customer support team by emailing us at help@snkycat.com or the chat. We strive to respond to all inquiries within 2-3 business days.
Why are you not providing hangtags or unnecessary items with your clothing?

At SNKY CAT, we are committed to sustainability and reducing our environmental impact. As part of our Go Green campaign, we have made a conscious decision to minimize the use of unnecessary materials, including hangtags and other non-essential items. By doing so, we aim to contribute to a more eco-friendly and sustainable fashion industry.
Do you offer gift cards?

Yes, we offer gift cards. You can purchase them here and send them to your recipient with a personalized message.
How can I stay updated on new arrivals and promotions?

Subscribe to our SNKY CAT Insiders newsletter to receive updates on new arrivals, promotions, and exclusive offers. You can sign up on our homepage.
Can I change my shipping address after placing an order?

Once an order is confirmed, we are unable to change the shipping address. Please double-check your shipping information during the checkout process.
What should I do if I receive a damaged or defective item?

Contact our customer support team at help@snkycat.com with your order number and photos of the damaged or defective item. We will assist you in resolving the issue.